Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and explains your privacy rights and how the law protects you.

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with capitalized initial letters have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for you to access our Service or parts of our Service.

Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to Istanbul Care, Çağlayan, Zengin Sokağı, 34403 Kağıthane / Istanbul, Turkey.

Cookies are small files placed on your computer, mobile device or other devices by a website, containing details of your browsing history.

Country refers to Turkey.

Device means any device that can access the Service such as a computer, cellphone or tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Website.

Service Provider means any natural or legal person who processes data on behalf of the Company.

Usage Data refers to data collected automatically from the use of the Service.

Website refers to Istanbul Care, accessible from /

You means the individual accessing or using the Service, or the legal entity on whose behalf such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you.

• First name and last name

• Phone number

• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as your device’s Internet Protocol (IP) address, browser type, browser version, the pages you visit, time and date of visits, time spent on pages, and diagnostic data.

When accessing the Service through a mobile device, we may collect mobile device type, unique device ID, IP address, operating system, and browser type.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track activity on our Service and store certain information.

Necessary Cookies

Type: Session Cookies

Administered by: Us

Purpose: These cookies are essential to provide services available through the Website and enable core functionality.

Cookies Policy Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These cookies identify whether users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These cookies allow us to remember choices you make when using the Website.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain the Service

• To manage your account

• To perform contractual obligations

• To contact you

• To provide offers and marketing communications

• To improve the Service and user experience

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as necessary to comply with legal obligations and business purposes.

Transfer of Your Personal Data

Your information may be transferred to and maintained on computers located outside of your jurisdiction.

By using the Service, you consent to such transfers.

Security of Your Personal Data

We use commercially acceptable means to protect your Personal Data, but no method of transmission over the Internet is 100% secure.

Children’s Privacy

Our Service does not address anyone under the age of 13.

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page.

DMARC Policy

At Istanbul Care, we are committed to maintaining the highest standards of security and trust in all electronic communications. To protect our patients, partners, and employees from phishing, spoofing, and other forms of email fraud, we have implemented Domain-based Message Authentication, Reporting and Conformance (DMARC).

DMARC is an email authentication, policy, and reporting protocol that helps ensure that emails sent from Istanbul Care domains are legitimate and have not been altered or forged by unauthorized parties. DMARC works in conjunction with SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) to validate email authenticity.

Through our DMARC implementation, we:

Authenticate outgoing emails using industry-standard SPF and DKIM protocols.
Monitor and analyze reports regarding unauthorized use of our domains.
Instruct receiving email providers on how to handle messages that fail authentication checks.
Reduce the risk of phishing, impersonation, and fraudulent email activity.
Enhance the security and reliability of communications with our patients and business partners.

Emails that claim to originate from Istanbul Care domains but fail DMARC authentication may be quarantined or rejected by recipient mail servers in accordance with our published DMARC policy.

Patients, partners, and other recipients are encouraged to verify the authenticity of any suspicious communication claiming to originate from Istanbul Care. If you believe you have received a fraudulent email, please contact us through our official channels before responding, opening attachments, or sharing personal information.

This DMARC Policy forms part of Istanbul Care's broader commitment to information security, patient privacy, data protection, and compliance with applicable regulations, including GDPR, UK GDPR, and other relevant data protection laws.

For questions regarding this policy or email security matters, please contact with information below.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

By email: info@istanbul-care.com